FAQ

Granite – Most reputable installers will seal the granite at the time of the initial installation. But since sealers are “invisible” you can’t see when the sealing begins to break down. The leading culprits are citric acids (limes, lemons, oranges) as they break down the chemicals that create the “sealing”. Just prudent every day cleaning will prevent the staining of your countertops. Having said that, you should try to re-seal your countertops once a year. And the process itself is very easy, very much like cleaning and waxing your hardwood furniture.

Engineered Quartz – No sealing is required

Solid Surfacing – No sealing is required

Green – Sealing is product specific and by Original Manufacturer’s recommendations.

Granite – Stains vary as to what the staining agent is, and how long has the stain remained on the countertop. Most stains can be removed using various astringent products. Depending on the area you live in, there are companies that specialize in removing stains from natural stones.

Engineered Quartz – The manufacturing process involves a vacuum process that literally sucks all the air out of the product thus removing all the air pockets internally within each sheet of material creating a non-porous surface that is very resistant to staining. Most discoloration can be removed with a rag and clean water.

Solid Surfacing – As with Engineered Quartz, the manufacturing process creates a non-porous surface that is very resistant to stains. Should the surface get stained, light buffing with a Scotch Brite pad and an abrasive cleanser should be enough to remove the discoloration.

Green – staining is product specific and is handled by original manufacturer’s recommendations.

Granite – The short answer is yes. The long answer is a bit different. Depending on what has caused the dullness and just how dull the effect is, it may require complete removal of the countertops to be taken back to a shop to be re-polished and then re-installed. Every situation is different.

Engineered Quartz – Same as Granite

Solid Surfacing – The recommended surface finish for solid surfacing is a matte finish.

Green – This is product specific and will depend on each product individually, however as a general rule, see “Granite”.

Granite – Every quarried slab of stone whether it be granite, marble, travertine, etc has hairline fissures, internal pockets and pits. Remember, these are naturally occurring stones that are naturally flawed.

Engineered Quartz – Although rare, all man made products can have small imperfections. Most are small debris that makes its way into the mixture before it is cured.

Solid Surfacing – Although rare, all man made products can have small imperfections. Most are small debris that makes its way into the mixture before it is cured.

Green – Although rare, all man made products can have small imperfections. Most are small debris that makes its way into the mixture before it is cured.

Granite – Keep in mind that nothing is heat “proof”. Stainless steel will turn blue while most other products will either melt, crack or catch on fire. Natural stone being just that – a natural stone – is closest to the “proof” test, and although it has a very high ceiling of resistance, it can crack when the temperature range is exceeded.

Engineered Quartz – Quartz is a very hard stone. However the resins that are used to bond the quartz particulate together is less tolerant to heat than the quartz particulate itself. It’s the resin, not the quartz, that will cause the product to separate or crack. It’s not intended to be used as a cooling station for hot pot/pans. Always use a cutting board or trivet.

Solid Surfacing – Always use a trivet or heat pad.

Green – Being similar to a Quartz surface, Green products are man made from all different types of natural materials. The bonding agent that holds these types of products together will be affected by extreme heat.

Granite – Cutting directly on any counter-top surface is NOT recommended. Although these surfaces are very hard, they will scratch and will also dull any knife blade.

Engineered Quartz – See “Granite”

Solid Surfacing – See “Granite”

Green – See “Granite”

Granite – Depending on the severity of the chip/scratch granite/quartz can be repaired, and sometimes back very close to its original state. Smaller chips would be repaired much more effectively than scratches. Anytime polishing a stone to match a quarry or factory finished surface is required,it is very difficult to match that original finish. Several things come into play here, such as color, density, etc.

Engineered Quartz – See “Granite”

Solid Surfacing – This is the easiest product to repair back to its original state. Color matched material and seaming adhesive makes this product much easier to work with regarding chips, scratches, burns, etc.

Green – See “Granite”

Granite – Each cabinet installation is different and should be inspected by a professional. Most new installations should support the weight with no problems. Older homes with older cabinets need to be very secure and stable. Usually this presents no problems. Large overhangs on islands/bar tops should have extra support depending on the amount of overhang required.

Engineered Quartz – See “Granite”

Solid Surfacing – See “Granite”

Green – See “Granite”

Granite – Daily cleaning with warm soap and water should be sufficient. Re-seal once a year.

Engineered Quartz – Daily cleaning with warm soap and water. No sealing necessary.

Solid Surfacing – Daily cleaning with warm soap and water. Light stains/scratches can be removed with a Scotch-Brite pad. No sealing necessary.

Green – Daily cleaning with warm soap and water. Sealing is product specific and by Original Manufacturer’s recommendations.

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